Poipu Sands at Poipu Kai #324

Poipu Sands is one of several condominiums in the Poipu Kai development area just west of the Grand Hyatt. Our family of four just stayed in Unit 324 for a week and loved it. Clean with updated appliances, Unit 324 was convenient, comfortable and close to everything. Would recommend to anyone interested in a south shore vacation on Kauai (a/k/a paradise). Booked this condo through Parrish Kauai who I highly recommend.

Very large condo; with new upgrades in the kitchen and bathrooms. Best equiped kitchen that we have seen. Condo complex is wonderful with huge gorgeous pool. Beach is right off the Hyatt, about a 3 minute walk. Beach chairs and high quality beach towels are provided for guest use. Beds are comfortable, bathrooms are extra large. No a/c and even with ceiling fans, it can be a bit warm at night. All-in-all, our best rental of our entire trip. Would love to go back soon.

My husband and I rented this condo at Poipu Sands for two weeks from the Parrish Collection. The booking process went well and we were looking forward to a relaxing stay at this property. Unfortunately that didn’t happen. We encountered a major problem as soon as we arrived. There were a great many roaches in the kitchen drawers, cabinets and under the sink. I called The Parrish office for help and they sent the property manager to the condo. She brought bait and sticky traps. I expressed concern that the traps might not be enough in this case and maybe the kitchen should be sprayed. She told us the unit had just been sprayed the day before. We spent the night only to find roaches still in the same areas of the kitchen and at least 10 caught in the sticky trap. I called the Parrish office again and told them we would like to move to a hotel for a few days until they got the problem under control. They agreed and said we wouldn’t be charged for the days we were out of the condo. We returned three days later to find roaches still in the kitchen. We were not happy since I would have expected them to try spraying while we were out of the unit. After another call to the office we were told the best solution to this problem would be for us to find another place to stay the next ten days since we were not satisfied with their efforts. They also changed their mind about refunding us for the days we were not in the condo. They would be charging us for 3 1/2 days, not just 1. We decided to leave since we didn’t want to waste any more of our vacation time trying to solve this issue. Since returning home, I’ve made a few phone calls and found out the condo was NOT sprayed the day before we arrived. In fact it hadn’t been sprayed for several months. Parrish didn’t seem to be aware of this and kept insisting they weren’t going to call pest control since the condo had been sprayed. If they had bothered to call the pest control office they would have found out the workers were not given the proper key to the unit by Parrish and weren’t able to enter. If they had made that one call this whole situation might have been avoided. I see this as a case of poor customer service and will not be renting any of their properties in the future.